 | Problem Behaviour Pocketbook£6.99 Author: Angelena Boden
You will buy The Problem Behaviour Pocketbook whether you like it or not! The bully is one of a number of bad behavioural types found in the workplace. There are those that play the martyr ('I suppose I'll have to do it'), along with several other types, all listed here. Described by one book reviewer as a '20 minute eye opener' |
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 | Problem Solving Pocketbook£6.99 Author: Jonne Ceserani
The Problem Solving Pocketbook details a set of tools and structures with which to generate ideas, be creative when required, make choices when looking for new ways of working, and develop new solutions. |
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 | Project Management Pocketbook£6.99 Author: Keith Posner, Mike Applegarth
The Project Management Pocketbook is a step-by-step guide to managing a project through to completion. It looks at each key stage and identifies the management techniques that can be applied. |
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 | Psychometric Testing Pocketbook£6.99 Author: Dorothy Spry, Barry Cripps
Psychometric testing helps employers to assess people, in a way which gives results that are objective, systematic, reliable and valid. The Psychometric Testing Pocketbook offers insight into how these tests can improve recruitment, selection, promotion and assist organisational development. |
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 | Resolving Conflict Pocketbook£6.99 Author: Max A. Eggert, Wendy Falzon
The Resolving Conflict Pocketbook explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to deal with bullying and harassment. |
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 | Reward Pocketbook£6.99 Author: Kathy Daniels
This book covers a broad spectrum from job evaluation systems and how they help staff to understand different job benchmarks, to a range of financial incentive schemes and other benefits which are important to employees - helping you to build loyalty, motivation and productivity. |
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 | Sales Excellence Pocketbook£6.99 Author: Patrick Forsyth
Key techniques to help maximise the effectiveness of your next sales meeting. The Sales Excellence Pocketbook explains how to make the right initial impression, how to discover customer needs, how to present the best possible case and, crucially, how to close successfully. |
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 | Salesperson's Pocketbook£6.99 Author: Clive Bonny
All the techniques for successful selling are here, from planning a sales campaign and prospecting for business through to making the sales pitch and developing customer relationships. |
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 | Self Managed Development Pocketbook£6.99 Author: Fiona Dent
The Self-managed Development Pocketbook gives an overview of the increasingly important process of self-managed development (SMD), in which individuals take responsibility for, and control of, their own development. |
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 | Starting in Management Pocketbook£6.99 Author: Patrick Forsyth
There is only one opportunity to make a good a start and this Pocketbook will help new managers do just that. Central to The Starting in Management Pocketbook are team skills - creating staff loyalty and commitment, building working relationships that are constructive and creative, and forging teams that are successful. |
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 | Strategy Pocketbook£6.99 Author: Neil Russell-Jones
The Strategy Pocketbook introduces strategy in clear and concise terms. It sets out the basics, explaining the language of strategists, the factors that shape and drive strategy, the key steps that will lead to the setting and development of a strategy, and the strategic tools that will be needed along the way. |
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 | Stress Pocketbook£6.99 Author: Mary Richards
Learning to manage stress at work benefits both the individual and the organisation. The Stress Pocketbook is full of practical advice on ways to manage your own stress, and how to help others. Emphasis is on what to do rather than on theory. The book was voted 'best of its kind' by the Management Today journal. |
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 | Succeeding at Interviews Pocketbook£6.99 Author: Peter English
The Succeeding at Interviews Pocketbook will boost your confidence in preparing for and attending job selection interviews (internal and external) and assessment centres. It is suitable for anyone seeking a new post, from school leavers upwards. |
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 | Talent Management Pocketbook£6.99 Author: Andy Cross
How to find, keep and get the best from the people who can make an enterprise thrive is the subject of "The Talent Management Pocketbook". The new pocketbook includes checklists and self-assessment tools to gauge current talent management strategy and pinpoint where improvements can be made. |
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 | Teambuilding Activities Pocketbook£6.99 Author: Paul Tizzard
Building teams that are united, motivated and productive is the aim of this collection of practical, easy-to-use activities. They are for use by managers at team meetings and briefings, and for trainers running teambuilding workshops. |
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 | Teamworking Pocketbook£6.99 Author: Ian Fleming
The Teamworking Pocketbook focuses on how to maximise team performance. Business Executive magazine had this to say: 'While much has been written about building teams in an attempt to get people to start working together, less has been said about what happens next during the performing or teamworking stage. Fleming helps redress the imbalance'. |
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 | Telephone Skills Pocketbook£6.99 Author: Mary Richards
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. |
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 | Telesales Pocketbook£6.99 Author: Peter Wyllie
The Telesales Pocketbook is full of advice and good ideas for everyone who uses the phone to generate sales and there are also useful tips for managers of telesales teams. Thousands of sales people and sales managers have attended the author's lively and humorous sales and management seminars. His firm grasp of both theory and practice is clearly evident in this Pocketbook. |
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 | Thinker's Pocketbook£6.99 Author: Angelena Boden
The Thinker's Pocketbook examines the many different ways of thinking: positive, dissatisfied, creative, lateral, logical, bottom-line, over-thinking and non-thinking, intuitive and magical thinking. There are exercises and examples - all designed to help you improve your mental flexibility. |
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 | Time Management Pocketbook£6.99 Author: Ian Fleming
The Time Management Pocketbook is one of our most popular titles, now in its 5th edition. Effective use of time is not just about using your diary better; it calls for many management skills. The author looks at these skills within the context of a time management model. |
