 | Managing Cashflow Pocketbook£6.99 Author: Anne Hawkins, Clive Turner
All business decisions affect the movement of cash, one way or another, as The Managing Cashflow Pocketbook clearly demonstrates. It stresses the importance of proper cash management (by all managers!) and how this impacts on the running of a business. |
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 | Managing Change Pocketbook£6.99 Author: Neil Russell-Jones
The Managing Change Pocketbook is for all those responsible for managing change or wishing to understand an imposed change. Explains what change is and why it is necessary. |
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 | Managing Customer Service Pocketbook£6.99 Author: Andy Cross
For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty.
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 | Managing Difficult Participants Pocketbook£6.99 Author: John Townsend
Replacing The Challengers Pocketbook, this is a collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Cartoons of the characters add to the humorous approach and there are four mini case studies. |
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 | Managing Recruitment Pocketbook£6.99 Author: Stewart Wright, John Sponton
Recruiting successful candidates leads to improved performance, increased customer satisfaction, enhanced organisational reputation, greater staff morale and a positive reflection on those involved in the recruitment process. The Managing Recruitment Pocketbook explains how to plan recruitment, attract the right candidates, assess CVs and application forms, get the most out of the interview, use different methods of selection and how to make the job offer.
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 | Managing Upwards Pocketbook£6.99 Author: Patrick Forsyth
How to get the best from your working relationship with your boss and other senior people is the subject of The Managing Upwards Pocketbook. It begins by looking at what makes a good boss and what drives the relationship - from both the subordinate's and the boss's perspective. Subsequent chapters detail how to communicate with senior people (including listening to each other), how to get agreement and how to handle difficulties such as poor information flow, broken promises, the 'leave it to me' syndrome and more serious issues such as bullying and sexual harassment. Job appraisals, are dealt with too. |
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 | Managing Your Appraisal Pocketbook£6.99 Author: Max Eggert
The Managing Your Appraisal Pocketbook is written from the appraisee's standpoint. It encourages people to take charge of their own career development by preparing for and properly using appraisals. Its author is Max Eggert, a management psychologist who specialises in assisting organisations and individuals to achieve their best. |
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 | Marketing Pocketbook£6.99 Author: Neil Russell-Jones
The Marketing Pocketbook is is authoritative, comprehensive and - with its clear, concise, factual wording - easily accessible. Authoritative because it is written by an experienced and highly respected management consultant . Comprehensive because of the sheer volume of facts that this Pocketbook manages to squeeze in. And accessible because we strip away all the unnecessary padding and present nothing but the key facts. |
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 | Meetings Pocketbook£6.99 Author: Patrick Forsyth
The Meetings Pocketbook reveals all the do's and don't's needed to make meetings successful. Covers advance preparation, chairing, controlling discussions, effective participation and use of minutes. Essential reading for both organisers and participants. |
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 | Mentoring Pocketbook£6.99 Author: Geof Alred, Bob Garvey
The Mentoring Pocketbook - now in its third edition - shows how to design and manage a mentoring scheme, how to prepare to be a mentor, how to conduct mentoring sessions, how to maintain the relationship through the different stages and how to evaluate mentoring. |
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 | Motivation Pocketbook£6.99 Author: Max A. Eggert
The Motivation Pocketbook examines the many different theories of motivation, drawing out the key points and offering management tips for each one. A useful problem-identifier points the way to the best theories to use in particular situations. |
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 | Negotiator's Pocketbook£6.99 Author: Patrick Forsyth
This is the first of several books that Patrick Forsyth has written in the Pocketbooks Series and continues to be a firm favourite with our customers. Negotiation is a skill that you need to learn and practise; The Negotiator's Pocketbook will help you do both. |
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 | Networking Pocketbook£6.99 Author: Jon Warner
Anyone you might want to contact in the world is only 5-6 people contacts away from you, maintains Jon Warner in The Networking Pocketbook. He sees networking as a major social and life skill that can benefit both our working and personal life. |
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 | NLP Pocketbook£6.99 Author: Gillian Burn
The NLP Pocketbook looks at the key principles of NLP and how it can make a difference to you. It describes how you are limited by your beliefs and thoughts and how you can change them for the better. There are sections on the brain, on language and on how to create your own personal resource bank. |
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 | Openers and Closers Pocketbook£6.99 Author: Paul Tizzard, Alan Evans
Hot on the heels of their success with The Icebreakers Pocketbook, authors Alan Evans and Paul Tizzard have once again harnessed their enthusiasm and creativity to write The Openers & Closers Pocketbook - a collection of themed and non-themed activities to give training workshops effective and memorable beginnings and endings. |
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 | People Manager's Pocketbook£6.99 Author: Ian Fleming
Another popular title from Ian Fleming on ways to manage difficult people and their problems. |
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 | Performance Management Pocketbook£6.99 Author: Pam Jones
'This book is for managers who care about their people and want to succeed through them and with them' writes Pam Jones, the author of The Performance Management Pocketbook and Programme Director of the Performance Through People Programme at Ashridge Management College. |
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 | Personal Success Pocketbook£6.99 Author: Paul Hayden
According to The Personal Success Pocketbook the definition of success is different for each person. But, however you define it ,there are ways to help you achieve more of what you want from life. Training Journal, which gave the Pocketbook a 4-star recommendation, said in its review: 'A useful reference source with lots of ideas and encouragement for those who are intending to start (or to continue) on a path of self-development'. |
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 | Positive Mental Attitude Pocketbook£6.99 Author: Douglas Miller
'The ability to be positive is much more than a genetic inheritence (you can't blame your parents for everything!)'. Trainer, writer and resource developer Douglas Miller specialises in positive mental attitude and firmly believes that we can learn more positive approaches to life and work. In this pocketbook he sets out a wide range of practical techniques. |
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 | Presentations Pocketbook£6.99 Author: John Townsend
A good starting point for the inexperienced and a quickly assimilated refresher course for the more experienced, this title is consistently among the best sellers in the Pocketbook Series. The content covers overcoming nerves, handling audience questions, and making the message memorable with visual, hearing and feeling (VHF) support. |
