 | Employment Law Pocketbook£6.99 Author: Malcolm Martin, Tricia Jackson
This is the third, up-dated edition of The Employment Law Pocketbook, published November 2009. It provides managers and HR professionals with a quick and ready grasp of employment law. |
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 | Empowerment Pocketbook£6.99 Author: Michael Applegarth, Keith Posner
This Pocketbook explains what empowerment is, what can be gained when it is in place and how to put it there and keep it there. It will be helpful to managers, trainers, consultants and all those people who are concerned with getting the best from their workforce. Areas covered include: identifying the need for empowerment, enabling the individual, implementation (nine steps to get empowerment in place) and, finally, monitoring and feedback. |
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 | Energy and Wellbeing Pocketbook£6.99 Author: Gillian Burn
Physically exhausted? Mentally drained? The Energy & Well-being Pocketbook will get you into shape, show you how to work more healthily and boost your drive and enthusiasm.
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 | Facilitator's Pocketbook£6.99 Author: John Townsend, Paul Donovan
The 'facilitraining rainbow' won't lead you to a pot of gold but it will enable you to decide on the most suitable approach for your next facilitation session. This innovative decision-making model is central to The Facilitator's Pocketbook - a comprehensive guide covering all stages of facilitation, from planning through to implementation. |
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 | Flexible Workplace Pocketbook£6.99 Author: Anne Dickens
Flexible working options are many and varied. They involve an organisation changing where, when and how their employees work. The Flexible Workplace Pocketbook explores the different options for flexible working, looks at how to introduce flexibility across the organisation, how to encourage 'flexible behaviour' and how to measure its success. |
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 | Handling Complaints Pocketbook£6.99 Author: Angelena Boden
The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The author explains that all businesses should welcome complaints because they provide direct feedback and an immediate opportunity to improve the service to customers. |
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 | I T Trainer's Pocketbook£6.99 Author: Jooli Atkins
The I.T. Trainer's Pocketbook explains training needs analysis and how adults learn, including the different learning styles, The IT Trainer's Pocketbook then looks at the vital practical areas of preparation, including what to do when your equipment won't work or when you have too many delegates. This pocketbook will transform your IT training. |
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 | Ice Breaker's Pocketbook£6.99 Author: Alan Evans, Paul Tizzard
The Icebreakers Pocketbook contains some 40 original activities that will enable trainers to add impact to their training workshops. |
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 | Impact & Presence Pocketbook£6.99 Author: Pam Jones, Janie Van Hool
The Impact & Presence Pocketbook explains the importance of impact and shows readers how to develop a congruent and personal presence, enhance their leadership skills, create an atmosphere in their teams that will motivate and enthuse, and how to manage difficult situations. |
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 | Improving Efficiency Pocketbook£6.99 Author: Philip Holman, Derek Snee
To deliver more from less (more sales, profits, etc from fewer resources) you must understand in detail your organisation's operations or processes. This book follows a 6-stage model, with each of the stages covered by a separate chapter. The consistent and systematic application of the tools and techniques contained in this Pocketbook will improve both the efficiency and effectiveness of your processes and resources. |
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 | Improving Profitability Pocketbook£6.99 Author: Anne Hawkins, Clive Turner
The Improving Profitability Pocketbook looks at the essential areas of effective use of assets (Asset Turn) and cost-efficiency (Return on Sales). It also includes detailed sections on capital expenditure appraisal, how to evaluate make/buy decisions, and how to use a profit-cost-volume model. |
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 | Induction Pocketbook£6.99 Author: Ruth Sangale, Philippa Webster
First impressions count! A well-planned and thoughtful induction process will give new employees a sense of belonging and lead to greater motivation and productivity. The Induction Pocketbook examines ways of introducing a successful programme at all levels.
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 | Influencing Pocketbook£6.99 Author: Richard Storey
Influencing skills are at the heart of all successful communication. The Influencing Pocketbook examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision. |
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 | International Trade Pocketbook£6.99 Author: David Horchover
A comprehensively up-dated new edition of The Export Pocketbook has been published with the new title, The International Trade Pocketbook. The 128-page, extensively illustrated guide covers all of the key issues involved in selling goods and services abroad. |
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 | Interviewer's Pocketbook£6.99 Author: John Townsend
The Interviewer's Pocketbook was voted 'best of its kind' in a review of books on interviewing carried out by Management Today magazine. 'Thought-provoking and amusing, the practical tips and insights are extremely helpful', it was reported.
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 | Key Account Manager's Pocketbook£6.99 Author: Roger Jones
The Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. |
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 | Leadership Pocketbook£6.99 Author: Fiona Dent
Written for leaders at all levels - strategic, organisational and team level - The Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives. |
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 | Learner's Pocketbook£6.99 Author: Paul Hayden
The Learner's Pocketbook', writes Tony Buzan in his foreword, 'is a considered and intelligent introduction to this intriguing field, and will start the 'learner of learning' off in the right direction'. |
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 | Manager's Pocketbook£6.99 Author: John Townsend
Read "The Manager's Pocketbook" and learn the POLCA, the five essential management skills. This enlightening Pocketbook is for team leaders, supervisors and people managers of all levels. |
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 | Managing Budgets Pocketbook£6.99 Author: Anne Hawkins, Clive Turner
This title covers the difference between revenue and capital budgets, the do's and don't's of good practice and the importance and best methods of product costing. |
