 | 360 Degree Feedback Pocketbook£6.99 Author: Tony Peacock
360 degree feedback is one of the most powerful experiences a person can have in the workplace, |
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 | Appraisals Pocketbook£6.99 Author: Frank Scott-Lennon
The Appraisals Pocketbook adopts a strongly practical approach in explaining how to set up and run an appraisal system. |
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 | Assertiveness Pocketbook£6.99 Author: Max Eggert
Packed full of good advice on how to overcome self-defeating beliefs, and deal with often-occurring problem situations. With activities to help develop assertiveness. |
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 | Balance Sheet Pocketbook£6.99 Author: Anne Hawkins, Clive Turner
The Balance Sheet Pocketbook begins by constructing a model to show how money works within a business, i.e. where funds come from and how they are used. |
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 | Business Planning Pocketbook£6.99 Author: Neil Russell-Jones
The Business Planning Pocketbook (2nd Edition) explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time-frame to adopt. In the chapter on planning theory the author identifies eight different planning styles, followed in the next chapter with a description of the seven stages of the planning process. |
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 | Business Writing Pocketbook£6.99 Author: Clive Bonny
The Business Writing Pocketbook sets out rules of good practice, style and presentation for all types of written communication, including memos, letters, reports, minutes, proposals, faxes and e-mail. |
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 | Call Centre Customer Care Pocketbook£6.99 Author: Mike Applegarth, Keith Posner
Internet transactions offer customers convenience but remote trading has its price: customers feel much less loyalty to individual companies and the loss of face-to-face contact can result in poor or non-existent customer service. The Call Centre Customer Care Pocketbook addresses these issues, and looks at how to retain customer loyalty and offer good service in the digital age. |
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 | Career Transition Pocketbook£6.99 Author: Keith Corbin
A practical, easy-to-use guide for job changers and job seeker. |
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 | Coaching Pocketbook£6.99 Author: Ian Fleming, Allan J.D. Taylor
The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills'. |
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 | Communicator's Pocketbook£6.99 Author: Sean Misteil
Being an effective communicator is hard work, but it is the single most important part of a manager's role. |
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 | Competencies Pocketbook£1.00 Author: Roger Mills
The Competencies Pocketbook explains how to develop a competency framework, how to assess competencies and how to reap the benefits from both the individual's and the organisation's perspective. |
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 | Creative Manager's Pocketbook£6.99 Author: John Townsend
According to management guru Peter Drucker, 'the enterprise that does not innovate inevitably ages and declines'. The Creative Manager's Pocketbook is a treasure-trove of techniques, tools and triggers that will help you produce creative ideas. |
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 | CRM Pocketbook£6.99 Author: Charles Turner, David Alexander
The CRM Pocketbook explains what CRM is and why ever more organisations are embracing it. |
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 | Cross Cultural Business Pocketbook£6.99 Author: John Mattock
'For those who do business overseas, this book is a valuable insurance policy', commented The Good Book Guide on The Cross-cultural Business Pocketbook. 'It sets out not only examples of local attitudes and thinking but a whole way of planning and executing international communication and business dealing', continued the Guide. |
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 | Customer Service Pocketbook£6.99 Author: Tony Newby, Sean McManus
A major update of The Customer Service Pocketbook has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition. A key title in the Pocketbook Series, the book is for everyone who contributes, directly or indirectly, to giving the customer good service. |
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 | Decision Making Pocketbook£6.99 Author: Neil Russell-Jones
The Decision-making Pocketbook explains how to make balanced choices that address needs and the real issues, choices that minimise risks and add value. It covers everything you need to know on the subject, from understanding the key components of a decision to a framework for decision-making. |
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 | Delegation Pocketbook£6.99 Author: Jon Warner
How well do you delegate and what style do you adopt: controlling, tentative, participative or collaborative? This pocketbook looks at the what, when and how of delegation – an insightful and practical overview. |
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 | Developing People£6.99 Author: Ian Fleming
Reviewing this title, training education employment journal wrote: 'A worthy overview of training needs identification, design, delivery and evaluation. Read this and you could save many hours ploughing through far less accessible tomes on the subject'. |
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 | Diversity Pocketbook£6.99 Author: Linbert Spencer
Linbert believes firmly that combating discrimination, promoting equal opportunity and valuing the differences in individuals is morally, socially and economically advantageous and adds value to an organisation. |
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 | Emotional Intelligence Pocketbook£6.99 Author: Margaret Chapman
This book takes readers through each of the five steps to attaining EI and describes how organisations can become emotionally intelligent.
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