 | 360 Degree Feedback Pocketbook£6.99 Author: Tony Peacock
360 degree feedback is one of the most powerful experiences a person can have in the workplace, |
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 | Appraisals Pocketbook£6.99 Author: Frank Scott-Lennon
The Appraisals Pocketbook adopts a strongly practical approach in explaining how to set up and run an appraisal system. |
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 | Assertiveness Pocketbook£6.99 Author: Max Eggert
Packed full of good advice on how to overcome self-defeating beliefs, and deal with often-occurring problem situations. With activities to help develop assertiveness. |
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 | Balance Sheet Pocketbook£6.99 Author: Anne Hawkins, Clive Turner
The Balance Sheet Pocketbook begins by constructing a model to show how money works within a business, i.e. where funds come from and how they are used. |
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 | Business Planning Pocketbook£6.99 Author: Neil Russell-Jones
The Business Planning Pocketbook (2nd Edition) explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time-frame to adopt. In the chapter on planning theory the author identifies eight different planning styles, followed in the next chapter with a description of the seven stages of the planning process. |
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 | Business Writing Pocketbook£6.99 Author: Clive Bonny
The Business Writing Pocketbook sets out rules of good practice, style and presentation for all types of written communication, including memos, letters, reports, minutes, proposals, faxes and e-mail. |
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 | Call Centre Customer Care Pocketbook£6.99 Author: Mike Applegarth, Keith Posner
Internet transactions offer customers convenience but remote trading has its price: customers feel much less loyalty to individual companies and the loss of face-to-face contact can result in poor or non-existent customer service. The Call Centre Customer Care Pocketbook addresses these issues, and looks at how to retain customer loyalty and offer good service in the digital age. |
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 | Career Transition Pocketbook£6.99 Author: Keith Corbin
A practical, easy-to-use guide for job changers and job seeker. |
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 | Coaching Pocketbook£6.99 Author: Ian Fleming, Allan J.D. Taylor
The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills'. |
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 | Communicator's Pocketbook£6.99 Author: Sean Misteil
Being an effective communicator is hard work, but it is the single most important part of a manager's role. |
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 | Competencies Pocketbook£6.99 Author: Roger Mills
The Competencies Pocketbook explains how to develop a competency framework, how to assess competencies and how to reap the benefits from both the individual's and the organisation's perspective. |
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 | Creative Manager's Pocketbook£6.99 Author: John Townsend
According to management guru Peter Drucker, 'the enterprise that does not innovate inevitably ages and declines'. The Creative Manager's Pocketbook is a treasure-trove of techniques, tools and triggers that will help you produce creative ideas. |
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 | CRM Pocketbook£6.99 Author: Charles Turner, David Alexander
The CRM Pocketbook explains what CRM is and why ever more organisations are embracing it. |
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 | Cross Cultural Business Pocketbook£6.99 Author: John Mattock
'For those who do business overseas, this book is a valuable insurance policy', commented The Good Book Guide on The Cross-cultural Business Pocketbook. 'It sets out not only examples of local attitudes and thinking but a whole way of planning and executing international communication and business dealing', continued the Guide. |
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 | Customer Service Pocketbook£6.99 Author: Tony Newby, Sean McManus
A major update of The Customer Service Pocketbook has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition. A key title in the Pocketbook Series, the book is for everyone who contributes, directly or indirectly, to giving the customer good service. |
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 | Decision Making Pocketbook£6.99 Author: Neil Russell-Jones
The Decision-making Pocketbook explains how to make balanced choices that address needs and the real issues, choices that minimise risks and add value. It covers everything you need to know on the subject, from understanding the key components of a decision to a framework for decision-making. |
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 | Delegation Pocketbook£6.99 Author: Jon Warner
How well do you delegate and what style do you adopt: controlling, tentative, participative or collaborative? This pocketbook looks at the what, when and how of delegation – an insightful and practical overview. |
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 | Developing People£6.99 Author: Ian Fleming
Reviewing this title, training education employment journal wrote: 'A worthy overview of training needs identification, design, delivery and evaluation. Read this and you could save many hours ploughing through far less accessible tomes on the subject'. |
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 | Diversity Pocketbook£6.99 Author: Linbert Spencer
Linbert believes firmly that combating discrimination, promoting equal opportunity and valuing the differences in individuals is morally, socially and economically advantageous and adds value to an organisation. |
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 | Emotional Intelligence Pocketbook£6.99 Author: Margaret Chapman
This book takes readers through each of the five steps to attaining EI and describes how organisations can become emotionally intelligent.
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 | Employment Law Pocketbook£6.99 Author: Malcolm Martin, Tricia Jackson
This is the third, up-dated edition of The Employment Law Pocketbook, published November 2009. It provides managers and HR professionals with a quick and ready grasp of employment law. |
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 | Empowerment Pocketbook£6.99 Author: Michael Applegarth, Keith Posner
This Pocketbook explains what empowerment is, what can be gained when it is in place and how to put it there and keep it there. It will be helpful to managers, trainers, consultants and all those people who are concerned with getting the best from their workforce. Areas covered include: identifying the need for empowerment, enabling the individual, implementation (nine steps to get empowerment in place) and, finally, monitoring and feedback. |
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 | Energy and Wellbeing Pocketbook£6.99 Author: Gillian Burn
Physically exhausted? Mentally drained? The Energy & Well-being Pocketbook will get you into shape, show you how to work more healthily and boost your drive and enthusiasm.
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 | Facilitator's Pocketbook£6.99 Author: John Townsend, Paul Donovan
The 'facilitraining rainbow' won't lead you to a pot of gold but it will enable you to decide on the most suitable approach for your next facilitation session. This innovative decision-making model is central to The Facilitator's Pocketbook - a comprehensive guide covering all stages of facilitation, from planning through to implementation. |
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 | Flexible Workplace Pocketbook£6.99 Author: Anne Dickens
Flexible working options are many and varied. They involve an organisation changing where, when and how their employees work. The Flexible Workplace Pocketbook explores the different options for flexible working, looks at how to introduce flexibility across the organisation, how to encourage 'flexible behaviour' and how to measure its success. |
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 | Handling Complaints Pocketbook£6.99 Author: Angelena Boden
The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The author explains that all businesses should welcome complaints because they provide direct feedback and an immediate opportunity to improve the service to customers. |
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 | I T Trainer's Pocketbook£6.99 Author: Jooli Atkins
The I.T. Trainer's Pocketbook explains training needs analysis and how adults learn, including the different learning styles, The IT Trainer's Pocketbook then looks at the vital practical areas of preparation, including what to do when your equipment won't work or when you have too many delegates. This pocketbook will transform your IT training. |
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 | Ice Breaker's Pocketbook£6.99 Author: Alan Evans, Paul Tizzard
The Icebreakers Pocketbook contains some 40 original activities that will enable trainers to add impact to their training workshops. |
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 | Impact & Presence Pocketbook£6.99 Author: Pam Jones, Janie Van Hool
The Impact & Presence Pocketbook explains the importance of impact and shows readers how to develop a congruent and personal presence, enhance their leadership skills, create an atmosphere in their teams that will motivate and enthuse, and how to manage difficult situations. |
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 | Improving Efficiency Pocketbook£6.99 Author: Philip Holman, Derek Snee
To deliver more from less (more sales, profits, etc from fewer resources) you must understand in detail your organisation's operations or processes. This book follows a 6-stage model, with each of the stages covered by a separate chapter. The consistent and systematic application of the tools and techniques contained in this Pocketbook will improve both the efficiency and effectiveness of your processes and resources. |
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 | Improving Profitability Pocketbook£6.99 Author: Anne Hawkins, Clive Turner
The Improving Profitability Pocketbook looks at the essential areas of effective use of assets (Asset Turn) and cost-efficiency (Return on Sales). It also includes detailed sections on capital expenditure appraisal, how to evaluate make/buy decisions, and how to use a profit-cost-volume model. |
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 | Induction Pocketbook£6.99 Author: Ruth Sangale, Philippa Webster
First impressions count! A well-planned and thoughtful induction process will give new employees a sense of belonging and lead to greater motivation and productivity. The Induction Pocketbook examines ways of introducing a successful programme at all levels.
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 | Influencing Pocketbook£6.99 Author: Richard Storey
Influencing skills are at the heart of all successful communication. The Influencing Pocketbook examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision. |
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 | International Trade Pocketbook£6.99 Author: David Horchover
A comprehensively up-dated new edition of The Export Pocketbook has been published with the new title, The International Trade Pocketbook. The 128-page, extensively illustrated guide covers all of the key issues involved in selling goods and services abroad. |
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 | Interviewer's Pocketbook£6.99 Author: John Townsend
The Interviewer's Pocketbook was voted 'best of its kind' in a review of books on interviewing carried out by Management Today magazine. 'Thought-provoking and amusing, the practical tips and insights are extremely helpful', it was reported.
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 | Key Account Manager's Pocketbook£6.99 Author: Roger Jones
The Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. |
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 | Leadership Pocketbook£6.99 Author: Fiona Dent
Written for leaders at all levels - strategic, organisational and team level - The Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives. |
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 | Learner's Pocketbook£6.99 Author: Paul Hayden
The Learner's Pocketbook', writes Tony Buzan in his foreword, 'is a considered and intelligent introduction to this intriguing field, and will start the 'learner of learning' off in the right direction'. |
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 | Manager's Pocketbook£6.99 Author: John Townsend
Read "The Manager's Pocketbook" and learn the POLCA, the five essential management skills. This enlightening Pocketbook is for team leaders, supervisors and people managers of all levels. |
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 | Managing Budgets Pocketbook£6.99 Author: Anne Hawkins, Clive Turner
This title covers the difference between revenue and capital budgets, the do's and don't's of good practice and the importance and best methods of product costing. |
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 | Managing Cashflow Pocketbook£6.99 Author: Anne Hawkins, Clive Turner
All business decisions affect the movement of cash, one way or another, as The Managing Cashflow Pocketbook clearly demonstrates. It stresses the importance of proper cash management (by all managers!) and how this impacts on the running of a business. |
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 | Managing Change Pocketbook£6.99 Author: Neil Russell-Jones
The Managing Change Pocketbook is for all those responsible for managing change or wishing to understand an imposed change. Explains what change is and why it is necessary. |
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 | Managing Customer Service Pocketbook£6.99 Author: Andy Cross
For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty.
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 | Managing Difficult Participants Pocketbook£6.99 Author: John Townsend
Replacing The Challengers Pocketbook, this is a collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Cartoons of the characters add to the humorous approach and there are four mini case studies. |
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 | Managing Recruitment Pocketbook£6.99 Author: Stewart Wright, John Sponton
Recruiting successful candidates leads to improved performance, increased customer satisfaction, enhanced organisational reputation, greater staff morale and a positive reflection on those involved in the recruitment process. The Managing Recruitment Pocketbook explains how to plan recruitment, attract the right candidates, assess CVs and application forms, get the most out of the interview, use different methods of selection and how to make the job offer.
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 | Managing Upwards Pocketbook£6.99 Author: Patrick Forsyth
How to get the best from your working relationship with your boss and other senior people is the subject of The Managing Upwards Pocketbook. It begins by looking at what makes a good boss and what drives the relationship - from both the subordinate's and the boss's perspective. Subsequent chapters detail how to communicate with senior people (including listening to each other), how to get agreement and how to handle difficulties such as poor information flow, broken promises, the 'leave it to me' syndrome and more serious issues such as bullying and sexual harassment. Job appraisals, are dealt with too. |
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 | Managing Your Appraisal Pocketbook£6.99 Author: Max Eggert
The Managing Your Appraisal Pocketbook is written from the appraisee's standpoint. It encourages people to take charge of their own career development by preparing for and properly using appraisals. Its author is Max Eggert, a management psychologist who specialises in assisting organisations and individuals to achieve their best. |
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 | Marketing Pocketbook£6.99 Author: Neil Russell-Jones
The Marketing Pocketbook is is authoritative, comprehensive and - with its clear, concise, factual wording - easily accessible. Authoritative because it is written by an experienced and highly respected management consultant . Comprehensive because of the sheer volume of facts that this Pocketbook manages to squeeze in. And accessible because we strip away all the unnecessary padding and present nothing but the key facts. |
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 | Meetings Pocketbook£6.99 Author: Patrick Forsyth
The Meetings Pocketbook reveals all the do's and don't's needed to make meetings successful. Covers advance preparation, chairing, controlling discussions, effective participation and use of minutes. Essential reading for both organisers and participants. |
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 | Mentoring Pocketbook£6.99 Author: Geof Alred, Bob Garvey
The Mentoring Pocketbook - now in its third edition - shows how to design and manage a mentoring scheme, how to prepare to be a mentor, how to conduct mentoring sessions, how to maintain the relationship through the different stages and how to evaluate mentoring. |
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 | Motivation Pocketbook£6.99 Author: Max A. Eggert
The Motivation Pocketbook examines the many different theories of motivation, drawing out the key points and offering management tips for each one. A useful problem-identifier points the way to the best theories to use in particular situations. |
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 | Negotiator's Pocketbook£6.99 Author: Patrick Forsyth
This is the first of several books that Patrick Forsyth has written in the Pocketbooks Series and continues to be a firm favourite with our customers. Negotiation is a skill that you need to learn and practise; The Negotiator's Pocketbook will help you do both. |
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 | Networking Pocketbook£6.99 Author: Jon Warner
Anyone you might want to contact in the world is only 5-6 people contacts away from you, maintains Jon Warner in The Networking Pocketbook. He sees networking as a major social and life skill that can benefit both our working and personal life. |
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 | NLP Pocketbook£6.99 Author: Gillian Burn
The NLP Pocketbook looks at the key principles of NLP and how it can make a difference to you. It describes how you are limited by your beliefs and thoughts and how you can change them for the better. There are sections on the brain, on language and on how to create your own personal resource bank. |
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 | Openers and Closers Pocketbook£6.99 Author: Paul Tizzard, Alan Evans
Hot on the heels of their success with The Icebreakers Pocketbook, authors Alan Evans and Paul Tizzard have once again harnessed their enthusiasm and creativity to write The Openers & Closers Pocketbook - a collection of themed and non-themed activities to give training workshops effective and memorable beginnings and endings. |
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 | People Manager's Pocketbook£6.99 Author: Ian Fleming
Another popular title from Ian Fleming on ways to manage difficult people and their problems. |
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 | Performance Management Pocketbook£6.99 Author: Pam Jones
'This book is for managers who care about their people and want to succeed through them and with them' writes Pam Jones, the author of The Performance Management Pocketbook and Programme Director of the Performance Through People Programme at Ashridge Management College. |
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 | Personal Success Pocketbook£6.99 Author: Paul Hayden
According to The Personal Success Pocketbook the definition of success is different for each person. But, however you define it ,there are ways to help you achieve more of what you want from life. Training Journal, which gave the Pocketbook a 4-star recommendation, said in its review: 'A useful reference source with lots of ideas and encouragement for those who are intending to start (or to continue) on a path of self-development'. |
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 | Positive Mental Attitude Pocketbook£6.99 Author: Douglas Miller
'The ability to be positive is much more than a genetic inheritence (you can't blame your parents for everything!)'. Trainer, writer and resource developer Douglas Miller specialises in positive mental attitude and firmly believes that we can learn more positive approaches to life and work. In this pocketbook he sets out a wide range of practical techniques. |
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 | Presentations Pocketbook£6.99 Author: John Townsend
A good starting point for the inexperienced and a quickly assimilated refresher course for the more experienced, this title is consistently among the best sellers in the Pocketbook Series. The content covers overcoming nerves, handling audience questions, and making the message memorable with visual, hearing and feeling (VHF) support. |
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 | Problem Behaviour Pocketbook£6.99 Author: Angelena Boden
You will buy The Problem Behaviour Pocketbook whether you like it or not! The bully is one of a number of bad behavioural types found in the workplace. There are those that play the martyr ('I suppose I'll have to do it'), along with several other types, all listed here. Described by one book reviewer as a '20 minute eye opener' |
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 | Problem Solving Pocketbook£6.99 Author: Jonne Ceserani
The Problem Solving Pocketbook details a set of tools and structures with which to generate ideas, be creative when required, make choices when looking for new ways of working, and develop new solutions. |
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 | Project Management Pocketbook£6.99 Author: Keith Posner, Mike Applegarth
The Project Management Pocketbook is a step-by-step guide to managing a project through to completion. It looks at each key stage and identifies the management techniques that can be applied. |
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 | Psychometric Testing Pocketbook£6.99 Author: Dorothy Spry, Barry Cripps
Psychometric testing helps employers to assess people, in a way which gives results that are objective, systematic, reliable and valid. The Psychometric Testing Pocketbook offers insight into how these tests can improve recruitment, selection, promotion and assist organisational development. |
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 | Resolving Conflict Pocketbook£6.99 Author: Max A. Eggert, Wendy Falzon
The Resolving Conflict Pocketbook explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to deal with bullying and harassment. |
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 | Reward Pocketbook£6.99 Author: Kathy Daniels
This book covers a broad spectrum from job evaluation systems and how they help staff to understand different job benchmarks, to a range of financial incentive schemes and other benefits which are important to employees - helping you to build loyalty, motivation and productivity. |
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 | Sales Excellence Pocketbook£6.99 Author: Patrick Forsyth
Key techniques to help maximise the effectiveness of your next sales meeting. The Sales Excellence Pocketbook explains how to make the right initial impression, how to discover customer needs, how to present the best possible case and, crucially, how to close successfully. |
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 | Salesperson's Pocketbook£6.99 Author: Clive Bonny
All the techniques for successful selling are here, from planning a sales campaign and prospecting for business through to making the sales pitch and developing customer relationships. |
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 | Self Managed Development Pocketbook£6.99 Author: Fiona Dent
The Self-managed Development Pocketbook gives an overview of the increasingly important process of self-managed development (SMD), in which individuals take responsibility for, and control of, their own development. |
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 | Starting in Management Pocketbook£6.99 Author: Patrick Forsyth
There is only one opportunity to make a good a start and this Pocketbook will help new managers do just that. Central to The Starting in Management Pocketbook are team skills - creating staff loyalty and commitment, building working relationships that are constructive and creative, and forging teams that are successful. |
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 | Strategy Pocketbook£6.99 Author: Neil Russell-Jones
The Strategy Pocketbook introduces strategy in clear and concise terms. It sets out the basics, explaining the language of strategists, the factors that shape and drive strategy, the key steps that will lead to the setting and development of a strategy, and the strategic tools that will be needed along the way. |
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 | Stress Pocketbook£6.99 Author: Mary Richards
Learning to manage stress at work benefits both the individual and the organisation. The Stress Pocketbook is full of practical advice on ways to manage your own stress, and how to help others. Emphasis is on what to do rather than on theory. The book was voted 'best of its kind' by the Management Today journal. |
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 | Succeeding at Interviews Pocketbook£6.99 Author: Peter English
The Succeeding at Interviews Pocketbook will boost your confidence in preparing for and attending job selection interviews (internal and external) and assessment centres. It is suitable for anyone seeking a new post, from school leavers upwards. |
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 | Talent Management Pocketbook£6.99 Author: Andy Cross
How to find, keep and get the best from the people who can make an enterprise thrive is the subject of "The Talent Management Pocketbook". The new pocketbook includes checklists and self-assessment tools to gauge current talent management strategy and pinpoint where improvements can be made. |
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 | Teambuilding Activities Pocketbook£6.99 Author: Paul Tizzard
Building teams that are united, motivated and productive is the aim of this collection of practical, easy-to-use activities. They are for use by managers at team meetings and briefings, and for trainers running teambuilding workshops. |
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 | Teamworking Pocketbook£6.99 Author: Ian Fleming
The Teamworking Pocketbook focuses on how to maximise team performance. Business Executive magazine had this to say: 'While much has been written about building teams in an attempt to get people to start working together, less has been said about what happens next during the performing or teamworking stage. Fleming helps redress the imbalance'. |
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 | Telephone Skills Pocketbook£6.99 Author: Mary Richards
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. |
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 | Telesales Pocketbook£6.99 Author: Peter Wyllie
The Telesales Pocketbook is full of advice and good ideas for everyone who uses the phone to generate sales and there are also useful tips for managers of telesales teams. Thousands of sales people and sales managers have attended the author's lively and humorous sales and management seminars. His firm grasp of both theory and practice is clearly evident in this Pocketbook. |
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 | Thinker's Pocketbook£6.99 Author: Angelena Boden
The Thinker's Pocketbook examines the many different ways of thinking: positive, dissatisfied, creative, lateral, logical, bottom-line, over-thinking and non-thinking, intuitive and magical thinking. There are exercises and examples - all designed to help you improve your mental flexibility. |
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 | Time Management Pocketbook£6.99 Author: Ian Fleming
The Time Management Pocketbook is one of our most popular titles, now in its 5th edition. Effective use of time is not just about using your diary better; it calls for many management skills. The author looks at these skills within the context of a time management model. |
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 | Trainer Standards Pocketbook£6.99 Author: John Townsend
The Trainer Standards Pocketbook is an easy to use checklist, designed for daily use, to help trainers measure their own professionalism. |
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 | Trainer's Pocketbook£6.99 Author: John Townsend
The Trainer's Pocketbook - the title that launched Management Pocketbooks and with sales now exceeding 80,000 copies! This best-seller takes a succinct, practical approach to all aspects of structuring and delivering a training course or seminar. |
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 | Training Evaluation Pocketbook£6.99 Author: Paul Donovan, John Townsend
How successful is your training? What impact has it made? The Training Evaluation Pocketbook explains - succinctly, visually and with abundant informative examples - how to measure your training results. |
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 | Training Needs Analysis Pocketbook£6.99 Author: Paul Donovan, John Townsend
Shockingly, 90% of all training is a waste of time according to one US investigation. The Training Needs Analysis Pocketbook will ensure that your people development solutions are tied to the organisation's strategic plans and objectives. |
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 | Virtual Teams Pocketbook£6.99 Author: Ian Fleming
The Virtual Teams Pocketbook looks at the skills needed to lead a virtual team, at the required style of leadership, at the team selection process, at the cultural issues that may arise and at the process of developing trust and building a productive and cohesive unit. |
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 | Vocal Skills Pocketbook£6.99 Author: Richard Payne
The Vocal Skills Pocketbook explains how to devleop a confident, authoritative and vital voice in a range of speaking situations. It will enable individuals to analyse their speaking voices and establish what aspects they wish to improve. |
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 | Workplace Politics Pocketbook£6.99 Author: David Bancroft-Turner
Workplace politics has bad press.But, it is possible for individuals to develop and apply a set of skills and behaviours that will counter the negative effects of workplace politics and create a positive work enviroment for the benefit of all concerned. The Workplace Politics Pocketbook explains how this is done. |
